Frequently asked questions

What happens when i make an order?


Once you make an order through the online store our team is notified and it will be processed either the same day or the following working day. Orders are packed from our main office and are then sent via Australia post to your address.




What if i'm not happy with my order?


In the situation that you are not happy with your order then please get in contact with our team to discuss options but we are happy to exchange, replace or refund the order if you are not satisfied. email us at onlineshop@jnjg.com.au